Delivery & Return

Delivery Information

At Research-chemicalls.com, we believe that shopping online should be easy and hassle-free, which is why we’ve put together a handy delivery guide to take you through our delivery times and rates.

Money Back Guarantee

All Clients ordering from our website can request Money refund in the following cases

  • Products not received by the clients between 5 Working days maximum
  • Products Tested in verified laboratories and not exactly Pure as stated on our website

 

European Delivery & Asia Delivery

  • Glad to let you know that we can ship medical products outside the USA to Australia, other European and Asian Countries.

 

How can I track my order?

You can check the status of your order by logging in to the website of the preferred Logistic Company you chosed before we sipped your package.

Once on the website, you can input the tracking number which will be sent to you once your package has been registered at the logistic company

  • Order received: This means your order has been successfully received by our team and will shortly be ready for processing.
  • Order being processed: This means your order is with our warehouse for processing and will soon be dispatched.
  • Order cancelled: Unfortunately, this means we cannot process your order due to an outstanding issue. You will be sent an email notification regarding the cancellation, letting you know what to do next.

 

Terms & Conditions

  • All deliveries are subject to Research-chemicalls.com successfully receiving payment.
  • Delivery options exclude Bank Holidays, public holidays and weekends
  • We will deliver the goods in accordance with the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more packages.
  • All packages sent may require a signature at the point of delivery.
  • Voucher promotions are subject to individual delivery charges.
  • We strive to ensure our delivery targets are met but sadly when they’re not we’re unable to accept liability for any out of pocket expenses incurred for failed or delayed orders. You’re still entitled to your full statutory rights.
  • Sadly, our Next Day delivery services are only available in the USA
  • Depending on the location, contents and weight of your order, we may use a combination of couriers to deliver your order safely, e.g. it’s required that aerosols are delivered via a road-based courier. This is a requirement of the January 2013 Dangerous Goods act, introduced by the Civil Aviation Authority. You will not be charged additional delivery fees if this occurs.
  • We will deliver the goods in accordance with the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more packages.
  • We make every effort to deliver goods within the estimated dispatch timescales; however, delays are occasionally inevitable due to unforeseen factors. We are under no liability for any delay or failure to deliver products within estimated timescales caused by circumstances beyond our reasonable control. However, in accordance with the Consumer Contracts Regulations, all orders will be fulfilled within a maximum of 30 days or a full refund will be issued
  • Some items are ordered in and delivered to us via our suppliers usually within 24 hours, so please note next day delivery will be from the point the stock is received into our warehouse.
  • All Pharmacy Only Medications are approved by our pharmacist, so please note if you choose 24hour delivery, this will be from the point the item is approved. This is usually within 24hours of placing your order.

 

Returning Items

REFUNDS

Goods can be returned to us by post.  Please note that we do not offer an exchange service by post.

We reserve the right to refuse to exchange or refund items that are not returned within 14 days of delivery.

In order to qualify for our refunds policy, all Items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached.

We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods returned in an unsatisfactory and not in a re-saleable condition may be returned to you at your expense.

If you return a single item bought as part of a multi-buy discount offer (for example buy 2 for $20.00) you will be refunded the full price of the item less any discount given in the offer. If you return all the items purchased with the multi-buy offer discount you will be refunded with the full multi-buy value.

Our refunds policy is in addition to your statutory rights.

 

EXCEPTIONS TO REFUND POLICY

There are exceptions to our Refunds policy for certain items. Please note this is a non-exhaustive list and that these conditions do not affect your non-excludable statutory rights.

For reasons of health, hygiene safety and copyright, we are unable to exchange or refund the following products:

  1. Products shipped to your Preferred location but you claim not to receive it

 

SO WHY NOT TRUST US!